Person in Charge/Residential Service Manager – Cork

Posted Date: 15-05-2024

Cork, Munster | Permanent

What is the position

The Service Manager (Person in Charge) must be suitably qualified and an experienced manager, with responsibility, authority and accountability for the provision of the service/s with Resilience in line with relevant regulations.

He/she is the person with the responsibility for the day to day operation of service/s within his/her remit. The manager (PIC) will manage residential services in accordance with “National Standards for Residential Services for Children and Adults with Disabilities (January 2013) and the “Health Act 2007 (Care and Support of Residents in Designated Centres for Persons (Children and Adults) with Disabilities) Regulations 2013. To listen to, learn from, support and work to achieve the priorities of our service users. To provide them with a home-from-home and the opportunity to live life to their full potential

The Manager may also be responsible for other community based services within his/her area such as Supporting Independent Living or Outreach services.

Location: Fermoy and Mallow, Co Cork

Type of contract: Full-time permanent (40 hours per week)

About Resilience

Since 2011 high-growth Irish company Resilience has continued to lead the way in transforming health and social care in Ireland. Our essence is to help build resilience in the people we support to bring the possible to life.

Our Social Care division is providing progressive Residential, Day and Outreach Services for people with Disabilities and Autism – Helping people to realise their potential. We’re looking for passionate people to join our Permanent Team and build a future in rewarding work that truly changes lives. You’ll enjoy a supportive environment that helps you realise your own potential, and with access to upskilling and best practice training you’ll grow and develop your career.


  • RNID or RGN with ID experience/Degree in Applied Social Studies in Social Care or equivalent/similar, with a minimum of 5 years’ working experience in Social Care.
  • Hold or be willing to complete a post registration management qualification in health or a related field.
  • Not less than 3 years’ experience in a management capacity in the health and Social Care area.
  • Level of knowledge and experience of dealing with HIQA.
  • Experience of working in a care environment for adults and children with Intellectual Disabilities and/or Autism.
  • Knowledge of Children First, FOI, GDPR, Disability Act and other legislation relevant to this role / knowledge of HIQA and other standards as relevant to this role.
  • Experience of and ability to manage resources including budget.

Key Responsibilities

Assessment & Care plan

To carry out assessments as required on people referred to Resilience for health and social care services.

To ensure each service users’ needs are set out in an individual support plan which is developed in consultation with the individual and relevant others. To review and update care-plan as and when required but no less than annually.

Health Care

To ensure that each service user has access to medical treatment as and when required. To ensure that safe practices are maintained in the safe administration of medication. Conduct regular audits against written standard in order to identify non-conformances and implement corrective actions.

Respect & Relationships 

Respect and develop internal and external professional relationships at all times.


  • To ensure that at all times the numbers of staff and skill mix are appropriate to the assessed needs of the service users.
  • To enable staff to access training and ensure all staff are adequately certifiably trained and competent
  • To ensure staff are familiar with the Health Act, the regulation’s, standards, Statement of Purpose & Function and Policies and Procedures.
  •  Provide staff with 1:1 meetings and keep accurate records
  •  Support individual and team performance


  • Abide by the internal and external communication and reporting requirements
  • Audit and review service user records
  • Maintain professional records


  • Develop and maintain positive communication links with relevant personnel (internal and external).
  • Maintain positive and welcoming relationships with family, friends and other service providers if relevant.
  • Communicate effectively any observations/concerns that may affect service users and the safe running of the service.
  • Report any concerns to the relevant authorities within the required timescales

Team Work/Leadership

  • To be an active leader and role model of the team.
  • Contribute to and maintain an effective team.
  • Organise and participate in meetings, reviews and committees as required.
  • Seek and provide guidance from others for work performed

Workplace Health and Safety

  • To be aware of and practice the correct use of all aids and appliances and to ensure that staff are, at all times, adequately and certifiably trained and competent.
  • Ensure all accidents/incidents are reported and documented in line with internal and external reporting requirements. To review all incidents in consultation with the staff team, Behaviour Support Specialist, and Clinical Risk Manager.
  • To be aware of the reporting requirements of the National Standards for Residential Services for Children and Adults with Disabilities (January 2013) and the “Health Act 2007 (Care and Support of Residents in Designated Centres for Persons (Children and Adults) with Disabilities) Regulations 2013
  • Be aware and actively promote the company’s duty to employees under the Safety, Health and Welfare at work Act 2005.
    • Ensure that faulty equipment and fittings are repaired in a timely manner.
    • Ensure that all staff have adequate knowledge of emergency actions and plans.
    • Ensure fire and safety precautions are implemented and maintained.

Policies and Procedures

Familiarise and maintain knowledge and understanding of the relevant organisational and service policies, procedures and guidelines.

General Welfare and Protection

To make all necessary arrangements to prevent service users from being harmed or from suffering abuse, this will include training of staff and complying with relevant policies and procedures. To report any concerns within the required time scales.

Continuous Improvement

To embrace change in line with the principle of continuous improvement and play an active role in the development and direction of Resilience.


To effectively manage the service resources within budget provided.


  • An unrivalled opportunity to lead a high calibre team to achieve success within a new service where our aim is to ensure that each person we support achieves their optimum potential.
  • Competitive salary.
  • Health Insurance.
  • Permanent contract.
  • 25 days’ annual leave
  • Comprehensive learning & development program.
  • Working alongside, and constantly supported by, an experienced leadership team with an established track record in this area.

Resilience is an equal opportunities employer.

Please apply to this role by completing the following: