what we do

About Resilience

Laura

Background

Resilience is a fully Irish owned health and social care provider and was founded in 2011. It is headquartered in Ennis, Co Clare.

Resilience provides services across most of Ireland under two divisions:

Advanced Community Care -providing home and community
nursing services

Social Care – residential, shared care, outreach and day services
to people with disabilities.

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‘Hello and welcome to our website. We hope it gives you an understanding of our organisation and the services we provide. It’s my privilege to lead the Resilience team and take responsibility for the services we deliver to individuals and families across the country. Our mission is to enhance the quality of peoples lives and we strive to keep this at the core of how we deliver services.’

Laura Keane; Managing Director, Resilience.

Management

Resilience is led by our Managing Director, Laura Keane. Originally qualified as an Occupational Therapist, she has been a Senior Manager and Director of Services in the area of Health and Social Care for over 20 years. Laura is responsible for the management and strategic development of all services within Resilience.

The Senior Management team below manage Resilience’s services.

Management chart Oct 2020 FA

Quality

Quality, safety and reliability are Resilience’s foremost priorities. Key elements of our robust governance arrangements to achieve these include:

Committed Leadership

Resilience is an Irish owned Independent health and social care provider. The Board of Directors ensures that Resilience are managed effectively.

The Managing Director of Resilience, Laura Keane, reports directly to the Board of Directors. She is both a clinician and a highly qualified and experienced health services manager, and she has promoted a culture of person-centred, high quality, person centred service delivery, underpinned by robust clinical governance. She is supported by an experienced senior management team, as outlined in our management team structure.

Quality Assurance

Resilience uses the National Standards for Safer Better Healthcare 2012 to guide our delivery of high quality and safe homecare.

Resilience is a registered provider with the Health Information and Quality Authority (HIQA). We have registered services that have been inspected and deemed compliant with the regulations/standards for residential services for children and adults with disabilities. Whilst these regulations do not apply to home-based services, it demonstrates that we are an approved provider of services for children and adults with high support needs and operate in compliance with the relevant regulations and standards. Many of these are equally applicable to the provision of home care to people with complex medical conditions.

In March 2018 Resilience achieved a Committed to Excellence Award from the European Foundation for Quality Management (EFQM). The EFQM Excellence Model provides a holistic tool for assessing how effective organisations are in developing and delivering a stakeholder focused strategy and recognises those companies that achieve and sustain superior levels of performance in relation to meeting the expectations of their stakeholders.

Health and Safety

Resilience has embedded the principles of the Health, Safety & Welfare at Work Act 1997 through our policy statement and a suite of procedures and processes. The aim of this policy and supporting procedures is to ensure that the health, safety, and welfare of employees, clients, their families, and contractors is maintained at all times. We have procedures in place for the following key components of our robust Health and Safety management system:

• Identification of roles and responsibilities

• Reporting arrangements

• Assessment of hazards and the management of risk

• Welfare of the staff

• Monitoring arrangements

• Audit and inspection

• Training and inductions

• Procedures to maintain safety

• Document control.

Resilience has an incident reporting system that ensures incidents are reported in timely manner and necessary corrective actions are put in place, debriefs occur and corrective actions are reviewed to evaluate effectiveness.

Clinical Governance

We have developed a robust clinical governance framework, which is integrated with our risk register and risk management framework.

Key elements include:

• Identification of roles and responsibilities

• Reporting arrangements

• Assessment of hazards and the management of risk

• Welfare of the staff

• Monitoring arrangements

• Audit and inspection

• Training and inductions

• Procedures to maintain safety

• Document control.

Resilience has an incident reporting system that ensures incidents are reported in timely manner and necessary corrective actions are put in place, debriefs occur and corrective actions are reviewed to evaluate effectiveness.

Safeguarding

Resilience ‘Child Protection and Welfare, Policy and Procedure’ is fully in line with the standards outlined in ‘Children First: National Guidelines for the Protection and Welfare of Children’, both in processes, the appointment of a Designated Liaison Person and application in our services. All documentation and guidance that is used within Resilience for safeguarding children has been created based around the core principles of ‘Children First’

Resilience’s ‘Safeguarding Vulnerable Persons, Policy and Procedure’’ is in line with the Health Service Executive’s ‘Safeguarding Vulnerable Persons at Risk of Abuse’. There is an appointed Designated Officer, we report incidents / allegations as they arise and follow the prescribed process of screening, determining if there are grounds for concern, linking with regional HSE Safeguarding Teams, developing safeguarding plans and conducting any investigations as necessary. All staff investigations are carried out in line with Trust in Care.

Resilience is proactive in developing structures, systems and processes to reduce the risk of persons we support being placed in abusive situations. These include:

• Values based services based on empowerment, respect, person centeredness, caring and integrity which are embraced at all levels of the organisation.

• Continuously nurturing a culture of reporting and disclosure.

• Policies and procedures – in particular policies which guide good practice on provision of personal or intimate care.

• Robust recruitment and selection processes; in particular compliance with regulations for Garda vetting.

Careers

Build Your Future with Us

We are expanding our team to support a growing number of children and adults along with their families in homes and communities across the country.