Service Manager – PWS House, Lemongrove, Enniscorthy, Co. Wexford

Posted Date: 26-04-2023

Carlow, Dublin, Dublin North, Dublin South, Kildare, Kilkenny, Leinster, South East, Waterford, Wexford, Wicklow | Permanent

Resilience are the leading providers of support to the

Prader Willi Syndrome Community in Ireland


Service Manager Role

What is the position

A position is available for a Service Manager to lead our team in Lemongrove, Enniscorthy.  We are a specialist provider in residential services for people with Prader Willi Syndrome.

This is an exciting opportunity for a Service Manager to work in a service supporting adults  with PWS in Lemongrove, Enniscorthy.  Reporting to a PIC with expertise in PWS.

PWS Specialist training and support will be provided.

Location: Lemongrove, Enniscorthy, Co Wexford

Type of contract: Permanent full-time (Mon – Fri)


  • RNID or RGN with ID experience or RPN (NMBI or NMC registered) or Qualification in Applied Social Care, with a minimum of 5 years’ working experience.
  • Management experience in a similar role is essential.
  • Applicants must have a demonstrable track record working with adults with physical or intellectual disabilities and/or mental health challenges.
  • Previous experience caring for individuals with PWS would be advantageous, but is not a pre-requisite as full training will be provided.
  • Full driving licence.
  • Must be a team player with the ability to build and maintain relationships in an inter-disciplinary team and multi-stakeholder environment.
  • Should have a core belief in and passion for the sustainable delivery of high quality user focused services.

Key Responsibilities

You will be the Service Manager reporting to the PIC and supported by the Regional Operations Manager and a Multi-Disciplinary Team.

Assessment & Care plan

  • To carry out assessments as required on people referred to Resilience for health and social care services.
  • To ensure each service users needs are set out in an individual support plan which is developed in consultation with the individual and relevant others.
  • To review and update care-plan as and when required but no less than annually.

Health Care

  • To ensure that each service user has access to medical treatment as and when required.
  • To ensure that safe practices are maintained in the safe administration of medication.
  • Conduct regular audits against written standard in order to identify non conformances and implement corrective actions.


  • To ensure that the numbers of staff and skill mix are appropriate to the assessed needs of the service users at all times.
  • To enable staff to access training and ensure all staff are adequately and certifiably trained and competent.
  • To ensure staff are familiar with the Health Act, the regulation’s, standards, Statement of Purpose & Function and Policies and Procedures.
  • Conduct 1:1 staff meetings and keep accurate records.
  • Support individual and team performance.


  • Abide by the internal and external communication and reporting requirements.
  • Audit and review service user records.
  • Maintain professional records.


  • Develop and maintain positive communication links with relevant personnel (internal and external).
  • Maintain positive and welcoming relationships with family, friends and other service providers if relevant.
  • Communicate effectively any observations/concerns that may affect service users and the safe running of the service.
  • Report any concerns to the relevant authorities within the required timescales

Team Work/Leadership

  • To be an active leader and role model of the team.
  • Contribute to, and maintain, an effective team.
  • Organise and participate in meetings, reviews and committees as required.
  • Seek and provide guidance from others for work performed.

Workplace Health and Safety

  • To be aware of, and practice the correct use of, all aids and appliances and to ensure that staff are at all times adequately and certifiably trained and competent.
  • Ensure all accidents/incidents are reported and documented in line with internal and external reporting requirements.
  • To review all incidents in consultation with the staff team, Behaviour Support Specialist, and Clinical Risk Manager.
  • To be aware of the reporting requirements of the National Standards for Residential Services for Children and Adults with Disabilities (January 2013) and the “Health Act 2007 (Care and Support of Residents in Designated Centres for Persons (Children and Adults) with Disabilities) Regulations 2013.
  • Be aware and actively promote the company’s duty to employees under the Safety, Health and Welfare at work Act 2005.
  • Ensure that faulty equipment and fittings are repaired in a timely manner.
  • Ensure that all staff have adequate knowledge of emergency actions and plans.
  • Ensure fire and safety precautions are implemented and maintained.

Why Join Our Team

  • Competitive salary.
  • Permanent contract (full-time).
  • Health Insurance and discounted health insurance for dependents.
  • An unrivalled opportunity to work as part of a dynamic team within this newly established Centre of Excellence.
  • Constant support of nominated PIC as well as an experienced leadership team within Resilience with proven expertise in this area.
  • Access to continuous employee support and engagement.
  • Employee ‘Recommend for Resilience’ scheme.
  • Learn and develop with training given by International Specialists in PWS.
  • Opportunities for career progression as we expand our specialist services across the country.

Please take a few minutes to learn more about our 1st Prader Willi Syndrome Residential Service in Lemongrove.

Resilience’s _Prader Willi Syndrome journey.mp4


More details on this role

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